Terms & Conditions

 

Quotes

All prices exclude GST, are valid for 30 days, and are subject to sight of artwork. All prices exclude freight unless indicated otherwise. Allow +/- 10% tolerance on order quantities and are chargeable. If your Account term is prepaid, please arrange full payment upon order confirmation. We do not take any responsibility for any delays due to payment issues. (This is applicable to all non-account holders).

Orders

We will, at all times send you an order acknowledgement via email. If you have not received an order acknowledgement within 24 hours from submitting your order, please follow up immediately to ensure we have received it. We do not take any responsibility for delays due to an email failing to be received, acknowledged or filtered to our spam folders.

  • Flexible Packaging – 2-4 weeks from PDF proof approval
  • Labels – 2 weeks from PDF proof approval

Proofs / Pre-press

We will always do our utmost to return PDF proofs within 24-48 hours from the acknowledgement of your order.

Please carefully read our supplied PDF proof carefully and indicate any changes clearly, in writing. The customer is 100% responsible for the correct spelling and positioning on all artwork once the proof has been approved. Please note that the size of the label or package may be distorted due to fax transmission, or desktop printing.

Do not consider or approve colours based on any printouts that we have not supplied to you or are recommended by Luminar Group. Colours will be matched within a -/+10% tolerance, or as close as possible to any samples supplied, however, variations may occur due to limitations or differences between print processes or colour densities.

We use the HP Indigo print machines and can match to most of the PMS colour gamut in CMYK, however, we cannot guarantee colour matching PMS colours using the CMYK print process. We suggest supplying a colour sample, or to order a mock-up to ensure the best outcome.

Great Service

I just received the shipment yesterday with our first batch run. The packaging absolutely exceeded expectations. It looks so great, very happy. Thank you for all your help, it is much appreciated.
Nathan
Exceeded Expectations
I am so happy with the quality of the labels. You have done a wonderful job. I am truly blown away. A massive thank you for all your help and fast turnaround. It has been a pleasure working with you.
Alicia Birch
Wonderful Job
From the very start Luminar have been excellent ! From friendly service to quick quoting, to super fast production I cannot fault them at all - They are definitely a customer focused business. Well done team.
Marieka Battiato
Great Service
From the start to the end working with Luminar and Matt was an absolute joy. Fantastic work and highly professional. A big thank you and look forward to future work.
Janette Starbuck
Fantastic work
Had a really positive experience with Luminar, from the initial phone call with Mike to the final stages, everything was perfect, highly recommend if your looking for high quality labels.
Alex Abbas
highly recommended
Always a pleasure to deal with the team at Luminar. A big thank you for your prompt and professional service. Reliable, quality and fast service. Keep up the great work.
Alek Roubin
professional service
Luminar did everything I wanted as fast as could be done, with me feeling that their team was in total control of my needs. They saved me 59% compared to my previous supplier as well. Further, they had some excellent suggestions for how I used my labels and how I could save time and improve my product presentation. Get a quote now!
Jeff H
Improve presentation
I just received the shipment yesterday with our first batch run. The packaging absolutely exceeded expectations. It looks so great, very happy. Thank you for all your help, it is much appreciated.
Nathan
Exceeded Expectations
I am so happy with the quality of the labels. You have done a wonderful job. I am truly blown away. A massive thank you for all your help and fast turnaround. It has been a pleasure working with you.
Alicia Birch
Wonderful Job
From the very start Luminar have been excellent ! From friendly service to quick quoting, to super fast production I cannot fault them at all - They are definitely a customer focused business. Well done team.
Marieka Battiato
Great Service
From the start to the end working with Luminar and Matt was an absolute joy. Fantastic work and highly professional. A big thank you and look forward to future work.
Janette Starbuck
Fantastic work
Had a really positive experience with Luminar, from the initial phone call with Mike to the final stages, everything was perfect, highly recommend if your looking for high quality labels.
Alex Abbas
highly recommended
Always a pleasure to deal with the team at Luminar. A big thank you for your prompt and professional service. Reliable, quality and fast service. Keep up the great work.
Alek Roubin
professional service
Luminar did everything I wanted as fast as could be done, with me feeling that their team was in total control of my needs. They saved me 59% compared to my previous supplier as well. Further, they had some excellent suggestions for how I used my labels and how I could save time and improve my product presentation. Get a quote now!
Jeff H
Improve presentation